Terms and Conditions - Arc Aventures

To take part in our activities, participants must be in good health and minimum age requirements must be respected in addition to the conditions listed below.
For rafting activities, Hydrospeed swimming and Canyoning it is obligatory to be able to swim 25 metres and submerge oneself.
Conditions for Hydrospeed Isère « Plus » and « Extra »: These courses are reserved for those who have already completed a Discovery course. Without exception, at the end of the Discovery course, instructors (and only the instructors) will judge the technical and physical abilities of the participants to continue the activity. If the participant is deemed unable to complete the course they will be returned to the white water activities base. In this event refunds are not possible.
Treetop Adventure course “Mont-Blanc”: Participants must be at least 1.30m tall. A parent or responsible adult must accompany children under 1.45 metres. This activity is supervised, not lead by an instructor, each person is responsible for strict adherence to the instructions given and for self-belaying at all times.
Participants should be aware of the risks inherent in all our activities and must sign the provided release form before taking part.

Minors taking part in any activity must have a consent form signed by a parent or guardian.

The equipment provided has been fully approved and conforms to all safety standards. Helmets must be worn for all our activities. Customers will be advised on the correct clothing required for each activity at the time of booking.

Our instructors and guides are fully qualified in their particular fields. Participation is subject to their assessment of participants' physical and mental capacities.
A briefing will take place before the start of each activity on the use of equipment and the basic safety rules, the equipment is also checked. The instructors and guides will assess whether or not a program may take place depending on the weather forecast, water conditions and the ability of the participants.

All our activities take place outdoors. Inclement weather is not a valid reason for customers to cancel a booked activity. It is the responsibility of guides and instructors to judge if conditions are unsafe. Customers cancelling activities due to weather will not be refunded.

Arc Aventures-JBO will not be held responsible for any damage to or for the loss of personal belongings. Bringing valuables is strongly discouraged.
Each participant must have civil liability insurance.
ARC AVENTURES-JBO is registered with the MMA Company, whose office is located at 10 BD A. OYON 72000 LE MANS the following contracts guaranteeing its professional civil liability :
- Contract n° 119.745.222 for the organisation of physical and sports activities including law 75 (excluding aerial activities and motor land vehicles)
- Contract n° 119.758.914 and as owner of the Treetop Adventure course “Mont-Blanc”.
The EURL Arc Aventures-JBO subcontracts:
- The paragliding activity at the Local Syndicate of Monitors de Parapente des Arcs organises and supervises the activity under its own responsibility. It is the responsibility of the SLMPA to respect its obligations towards the French Federation of Free Flight and the Departmental Directorate of Youth and Sport ;
- The Canyon activities with the mountain guide Christophe Renard, who organises and supervises the activity under his own responsibility. It is up to Christophe Renard to respect his obligations to the Departmental Directorate of Youth and Sport.
Cancellation insurance : It is the responsibility of each participant to take out his or her own cancellation insurance.

The brochure and the website display the prices including VAT for individual customers. (The associations, companies, agencies and other groups receive an estimate and once it is approved may sign a contract)
Only one discount can be used at a time and they can not be combined or used retroactively (e.g. After a sale has been processed).
Discounts are only valid under the following circumstances :
- With a valid voucher from one of our commercial partners
- For purchases made at our sales office, not including online sales.
Applicable discounts are only valid for the current summer season of 2019 and can be altered at any time by Arc Aventures.

Bookings can be made through our sales offices, online or at the offices of our partners. They can be made depending on availability and for a minimum of 4 participants.
Once payment in full has been received, the booking is confirmed.
In special cases where an agreement has been reached with a member of our sales team concerning booking or payment, customers are obliged to fulfil the terms of this agreement or risk the cancellation of their booking.
For those reserving as part of a group :(minimum 2 persons), , the person booking agrees to make known the terms and conditions to all members of the group.

Any service interrupted or not used by a participant (s) will not be reimbursed under any circumstances
- Hydrospeed Isère « Plus » and « Extra » courses: See above ‘Participation’
The Arc Aventures-JBO Company, the instructors and guides reserve the right to modify, without notice, any program according to water conditions (floods or low water levels), weather conditions or safety conditions. Consequently, alternative routes or activities may be organised without the participants being entitled to any compensation. If Arc Aventures-JBO finds itself obliged to cancel an activity, the participants will be fully reimbursed. They will not, however, be entitled to any additional compensation.

Arc Aventures collect personal information via their website or sales team in order to better inform their customers; track bookings and keep their computer database and activity schedules updated. Each individual has the right to access, modify, rectify or delete their own personal data (under art.34 of the law 'Informatique et Libertés') –mail should be sent to the address below.